FAQs

When Are You Open?

Mon - Fri 8:00 a.m. - 5:30 p.m. and Saturday by appointment

How Do I Get A Claim Number?

Your insurance company will issue a claim number for you when you report your accident.

Will The Parts Be Ordered Before I Drop My Vehicle Off For Repair?

 Yes. We usually order your vehicle's parts at the time of the estimate and schedule your vehicle's repair two or three days later.

How Long Will Repairs Take?

You will be given a time estimate. As a general rule we try to complete the repair within 5 working days.

Can I Get A Ride After Dropping Off My Vehicle?

Yes. Within reasonable driving distance.

If My Vehicle's Frame Is Damaged Is It A Total Loss?

 Most modern cars have Unibody frame construction and with our advanced laser measuring system we can return your vehicle to its original factory specifications. A badly damaged frame section can also be replaced

Will The Paint Colors Match?

Yes. We match factory finishes using the latest in paint technology with the highest degree of skill.

Can I Get Other Service Work Done On My Vehicle While Being Repaired?

Please tell us what you need to have done and we will make the proper arrangements to do it.

How Can I Get A Rental Vehicle?

 If you need a rental vehicle, we can help you make arrangements. Your Insurance company may also provide for a rental vehicle.

How Will I Know When My Vehicle Is Done?

When your vehicle is ready, we will notify you by phone.

Is There A Warranty On The Repairs To My Vehicle?

Yes, there is a lifetime warranty on collision and hail repairs unless your Insurance company requires inferior methods (we will do our best to negotiate a proper repair for you)

Do I Have To Pay A Deductible?

 Your insurance company will make that known to you. If you have standard collision, you will have to pay your deductible regardless of whether you are at fault. Other policies may pay your deductible depending on who the police report indicates is at fault.

Who Do I Pay My Deductible To?

If your deductible is not waived, it will be your responsibility to pay M&M Auto Body.

What Forms Of Payment Do You Accept?

Visa, MasterCard, Discover, American Express, cash, and check.

What Are Betterment Charges?

 Tires, batteries, and suspension parts are considered parts that "wear out" and may be replaced during your vehicle's repair. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

How Do You Recommend I Wash My Car After Receiving New Paint?

Three to four weeks after receiving new paint, wash the vehicle using cool water, a very mild cleaning solution, and a soft cloth or sponge. It is recommended you wash your vehicle in the shade.

Chipping the finish is easily done in the first 30 days. Stiff brushes or sponges can mar your paint and damage the clear-coat surface. Dry wiping can also scratch the finish. Do not drive on gravel.

To allow the finish to dry and harden completely do not wax or polish the vehicle in the first 90 days.